Microsoft’s personal LinkedIn is failing for some customers


Microsoft CEO Satya Nadella speaks at the DLD (Digital-Life-Design) conference on January 16, 2017 in Munich. The guests of the three-day conference discussed trends and developments in digitization.

Tobias Hase | Image Alliance | Getty Images

Microsoft’s own social network for LinkedIn businesses encountered technical issues during business hours in the United States on Tuesday that resulted in people reporting their problems accessing the LinkedIn website and app.

During the coronavirus pandemic, online services that enable communication, such as Microsoft Teams, Slack, and Zoom, experienced occasional outages. LinkedIn doesn’t play that role, but it does play a key role for recruiters, job seekers, and salespeople, and marketers rely on it to display ads to users.

The service has also become a more popular place to learn during the pandemic. The number of hours spent on the LinkedIn Learning Service doubled in the fourth quarter compared to the previous year, Microsoft CEO Satya Nadella told analysts in a conference call last month.

LinkedIn first tweeted people that it was working to resolve issues around 2 p.m. Eastern Time. Shortly thereafter, the deteriorated experience on mobile devices and their website on desktop computers was confirmed in a tweet.

The service began to recover for certain users just before 3:00 p.m. Eastern time, and at 4:21 p.m. Eastern time, LinkedIn said in a tweet that it was “back on track”.

The downtime resulted from a configuration change in internal systems, a LinkedIn representative told CNBC.

Some people trying to access the LinkedIn website during the downtime encountered an error message, as well as a series of random letters and numbers – a different type of error message than Amazon, accompanied by photos of dogs.

Another message some users saw when trying to visit LinkedIn’s website read, “The server does not have a DNS record.”

Microsoft acquired LinkedIn for $ 27 billion in 2016. Nadella said in January that LinkedIn had nearly 740 million members. About 6% of the company’s revenue comes from LinkedIn.

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Katherine Clark